Simple tips to contact a casino game Advisor using the new EA Help webpage.

Simple tips to contact a casino game Advisor using the new EA Help webpage.

January 2014 – latest edited May 2017 by DICE_Straatford

According to the details you give united states about your problem or concern, we’ll advise the service channel that may provide top assistance as quickly as possible.

Not all the channel are offered for every problems and area. Make use of the nation pull-down during the eating plan club on top of to pick your country or perhaps the code you prefer. This makes certain you are really obtaining the correct service alternatives for your.

Here you will find the methods talk to united states:

Bring help from some other users

Check out solutions HQ for support from your player society, 24 hours a day. Research your problems, beginning a brand new bond to inquire about a concern, or pick systems off their professionals exactly like yourself.

Become services on social media

@ us if you would like you! Heed united states on Twitter for useful information and techniques. Inquire @EAHelp any game play issues you have got in 140 figures or significantly less.

Like us on Twitter! Post on our very own Page or give us a note if you want our very own assistance.

Become assistance from a specialist

One of the advisors will-call one help with their issue. Eliminate hold instances and additional cellphone charges*: we are going to provide you with around wait opportunity for your call-back to help you bring the games or grab a snack until we’re connected.

Talk to one of our experts for support. We’re going to provide approximately hold time until we’re capable chat and will give you a hand.

Deliver your own concern to us via mail. E-mails work most effectively for non-critical problems that may very well not require a solution right away. This way you can preserve games while we’re creating up a reply.

Some places have an immediate switch numbers available*. If you’re in another of those places, you’ll have the contact number that you can use to give us a call once you’re about How could you like to e mail us? page.

*Depending on your location or community guidelines, phone expense may incorporate. You are energized when phoning from a mobile telephone. This wide variety is almost certainly not accessible from some cellular system companies. For more information, speak to your community service provider.


If you need to e mail us, we possibly may require some ideas away from you.

For several questions

Understand your bank account facts, especially the email address and username. If you don’t have those for reasons uknown, we possibly may require different ways to confirm who you really are.

For payment dilemmas and buy concerns

For many things, we possibly may require the proof of buy. Have your evidence of acquisition handy and able to go so we get your concern sorted earlier.

For advanced technical problem and concerns

We possibly may need some document from your own computer system to actually see what’s taking place. If you should be feeling tech savvy and want to make them when you communicate with you, some tips about what we might request according to their issue:

Game troubles or Origin running dilemmas

Run the foundation mistake Reporter so your expert can test it while you’re conversing with all of them. The foundation mistake Reporter checks your problems as well as your personal computer’s diagnostic information. It creates a written report for people to read so we can see what we is capable of doing to correct they.

Run the UOTrace means to check on your own link with all of our computers. The program supplies a report that may show your EA specialist where exactly the connection issue is taking place. Connection difficulties make a difference to video game efficiency. Don’t get worried about interpreting the report. We’re going to accomplish that individually.

Crashing and lag

Gather your own MSInfo document. This gives united states information about your computer, such as what specifications it has whenever it satisfy games criteria.

Grab the DxDiag. This lets us see what’s crashing and exactly why it’s crashing, what’s reducing your computer, and just what could be leading to visual problem.